Wipro Walk-in On 18th March for B.Com/BBA/M.Com/MBA/BMS/PGDM/BA/MA/BCA/MCA

Requirements : Analyst

(UK HR Operations – Blended process)

Work Experience: 2-6 years

Summary

• Excellent communication skills are mandatory.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience :Minimum 2+ years of experience in HR Operations domain (Except recruitment)

Required Document: Voter ID or Passport is mandatory (Any one doc is mandatory)

Working Conditions :Afternoon shift (5 days working). Saturdays and Sundays are fixed off

Transport :One way transport will be provided.

Education Skills :Any Graduate, Post graduate or MBA is allowed

Work Location: Airoli

Mandatory to carry hard copy of resume and original hard copy of Adhar and Pan card while coming for interview. Without original Adhar or Pan card entry will not be allowed for Interview.