Wipro Walk-in Drive – 13th February | Associate – Non-Voice Process | Freshers & Experienced
Kickstart Your Career with Wipro!
Wipro, a leading global IT and business process services company, is hiring freshers and experienced professionals for the Associate – Non-Voice Process role. If you have a background in BA, B.Com, MA, M.Com, MBA, or PGDM, this is your chance to join a reputed organization. Attend the walk-in interview in Hyderabad on 13th February 2025 and take the next step in your career!
Job Role: Associate – Non-Voice Process
🔹 Experience: Freshers & Experienced
🔹 Qualification: BA, B.Com, MA, M.Com, MBA, PGDM
🔹 Job Type: Full-time
🔹 Location: Hyderabad
Job description
Looking for Backoffice Associates for Airoli Location
Work location : Airoli Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process
(Both Side Cab)Night Shift only
Service Agreement- 1 year
Role & responsibilities
Associate (Process: US HR operations)
Work Experience
0-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel Category
Back office/Data handling or data management Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
Applicable for 1 year (Mandatory) Education Skills
Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days
