Wipro (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Wipro combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
Vacancy summary details :
- Company Name: Wipro
- Location : Noida
- Post Name: Processor/Team membe
- Qualification: B.Sc in Food Technology, Maths, Biology, Chemistry, Physics, Statistics, Electronics, General, B.Com , B.A , B.B.A/ B.M.S
- Experience:01-02Years
- No of Vacancies: 15
Time and Venue:
Job Description
The Processor (Team Member) is responsible for developing superior understanding of client plan provisions, identify opportunities for knowledge enhancement and deliver to high standards of quality and timeliness.
Role: Processor/Team member
Work Location: Noida & Gurugram
Experience: 6 Months to 2 years work experience in back office / Customer Support or similar transaction processing
Shift Timing- 5.30 pm to 3.00 am IST (Only fixed shift /Mon-Fri)
Work from Office on Day 2 Onwards
Service Agreement – Yes (12months)
Transport: Pick Up & Drop (within Hiring boundary)
NO BE/BTECH will be eligible for this hiring
Education- Only arts and Science (should have any 1 of the following – Provisional Degree/ Last Semester Marksheet/Degree certificate)
Interview rounds:
1. Online Assessment (Aptitude, Grammar, Behavioral)
2. Virtual Managerial Round (eligible candidates who cleared the online assessment)
3. HR Discussion
Job Role & Responsibilities:
• Consulting Skills, Client Knowledge And Client Service:
• Prioritizes work as required in order to effectively respond to client needs
• Demonstrates sound understanding of client plan provisions by asking questions and responding to client needs in a timely fashion
• Ensures knowledge of client plan provisions and supporting documentation is current and updated
• Follows all predefined procedures, adheres to all the process guidelines and ensures that performance parameters are met and/ or exceeded against SLA targets
• Participates & contributes in daily huddles and status meetings
• Ensures on-time and accurate delivery of all tasks as per Service Level Agreements
• Adaptability and Flexibility, Coaching and Recognition, Cross-cultural Competence
• Delivers on new/ adhoc tasks in order to meet client/ internal goals promptly
• Seeks and accepts feedback from coaches & mentors to enhance knowledge and capabilities
• Creates/ updates SOP where and when required . Work with other supporting groups to enhance procedures and eliminate wastage.
