Wipro Walk-In drive on 03rd June 2024 for Freshers and Experience

Role & responsibilities:

• Non- Tech related Job.
• Manage and lead projects, team, develop and coordinate realistic project estimates, plans, working and communicating effectively with Management, QA, Operations.
• Understand Audits operations, internal tools and processes and leverage those to push automation and increase work efficiency.
• Using data and scientific management techniques to provide solutions to cater to various business needs.
• Process Analysis, to Improve Throughput, Quality and Operations and Forecasting
• Study the as are processes and come up with To Be efficient processes. Mapping and Implementation.
• Predicting resource and volume forecast for different processes.
• Metrics and Scorecards preparation for various evaluations, comparisons.
• Preparing Scorecards for competing entities (vendors, admin, processes). Preparing Dashboard and Metrics for Program Managers.
• User Response Analysis, Performance and Quality Measurement, New Metrics Definition
• Project Management including Planning, coordination, Effort estimation, Reporting and Execution.
• Coordinating entire project by integrating with different teams.
• Driving the project and identifying parameters for next steps/enhancements.
• Leveraging multiple teams/products for data enhancement.
• Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations.
• Preparing Executive Level Presentations.
• Manage Quality Team Leaders for a region or multiple regions.
• Liaise with client regional POC and adjudicators to ensure workflow are assessed accurately.
• Work with POCs to drive optimal QA scores, while identifying and promptly escalating risks to the business as observed by QAs or self.
• Holding all parties accountable to mitigating business risk through data driven analytics and insights.
• Manage the team/region who act as an interface primarily with the Quality Analyst and client.
• Develop and facilitate functional requirements use cases and workflows.
• Exhibit outstanding technical and business friendly communication skills and be able to create strong rapport with team members, client and vendor partners.
• Exhibit experience in defining and facilitating requirements.
• Prepare specification documents and business processes that will translate into meeting business objectives, assist in identifying a solution architecture, and creating a product road map.
• Review output of QA audits and provide data driven insights.
• Investigate issues and a provide deep dives as dictated by client regional leader.
• Oversee day-to-day operations and work of lower-level staff.
• Ensure compliance to organizational standards, including safety standards and client or customer communications.
• Manage reports and personnel documents, including payroll, improvements in organizational goals.
• Manage reports and personnel documents, including payroll.
• Review and filter applications for potential new hires.
• Assist in interviewing applicants and confer with senior-level management on hiring process.
• Assist managers and other staff with procurement of necessary materials and equipment.

Requirements:

• Overall, 5 + years of experience with minimum 1+ Year Experience in Quality in the International BPO industry.
• Minimum 1 year experience as Supervisor.
• Candidates with hands-on experience on Google suite (Sheets/Slides/ Docs) will have added advantage.
• Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• Ability to multi task multiple activities by effective delegation, monitoring and coaching.
• Excellent verbal & written communication, presentation skills and Customer Service Skills
• Industry-specific licenses and certificates may be preferred (Quality)
• Proven leadership skills with a history of effective management. (People and Process Manager)
• Self-motivated and detail-oriented, with notable experience handling multiple projects and tasks
• Strong interpersonal and communication skills, with a proven ability to positively interact with staff and clients
• Willing to work in Night Shift and on weekends based on rotational offs and business requirements. Mandatory Work from Office only.

Shift-24*7(Night).

Skills Required:

• Excellent communication.
• Quality Analyst experience mandatory.
• Team Handling skills. (Acting team Lead, SME can be considered).
• Operation KPI, KRA, Attrition, Shrinkage, Quality, Productivity).
• Immediate Joiner.
• Team size-20+