Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation) on 23-Nov-23 | Work Location : Gurgaon

Requirement
Associate (Process: US HR operations)-Night Shift (Both Side Transport)

Basic knowledge of MS office & Excel

Good Communication skills

Work Experience
0-36 months

Summary

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience
Any/Basic MS Excel

Category
Back office/Data handling or data management

Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Service Agreement
Applicable for 1 year (Mandatory)

Education Skills
Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible)

Work Location
Gurgaon

Note : Mandate to carry your original ID Card and final (Double) vaccination certificate