Wipro Walk-In Drive | Associate – Backoffice (US HR Operations) | 27th March | Freshers & Experienced
🔹 Company: Wipro
🔹 Job Role: Associate – Backoffice (US HR Operations)
🔹 Experience: Freshers & Experienced Candidates
🔹 Openings: 50+
🔹 Qualification:
-
UG: B.A, B.Com (Any Specialization)
-
PG: M.A, M.Com (Any Specialization)
🔹 Location: Work From Office
🔹 Date: 27th March 2025
🔹 Time: 11:00 AM – 12:30 PM
Job description
Looking for Backoffice Associates for Airoli Location
Work location : Airoli Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process
(Both Side Cab)Night Shift only
Service Agreement- 1 year
Role & responsibilities
Associate (Process: US HR operations)
Work Experience
0-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel Category
Back office/Data handling or data management Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
Applicable for 1 year (Mandatory) Education Skills
Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days
🔹 How to Apply? Walk in directly with an updated resume and a valid ID proof.
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