Wipro Walk-In Drive | 5th December 2024 | Freshers & Experienced Professionals
Are you looking to join a global leader in IT and business solutions? Wipro is conducting a walk-in recruitment drive on 5th December 2024 for both freshers and experienced candidates. Here’s your chance to work with one of the most prestigious organizations in the industry.
Job description
Requirements – Analyst (Process: US HR operations – Non- Voice process)
Work Experience – 0 – 36 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Grad freshers to 3 Minimum years of experience in customer service domain / Need excellent communication skills
Category – Back office/Customer query handling or data management
Working Conditions – Night shift (5 days working). Saturdays and Sundays are fixed off.
Transport – One way transport will be provided.
Don’t miss this opportunity to join Wipro and elevate your career! Whether you’re starting fresh or looking to grow, this walk-in drive is a perfect opportunity to take the next step.
