Wipro Released Job Openings On 14/04/2023.Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services…Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details are provided below.
Wipro Vacancy Details:
Wipro Recruiting M.Com,MBA,BBA,B.Tech Graduate with 00 years experience for Desktop Engineer position.Complete Details for the Desktop Engineeras follows.
Important Details :
- Location : Pune
- No of Vacancies:NA
- Details of Salary:NA
- Opening date for online Application: 14/04/2023
- Mode of application :Online
Related Jobs: Genpact Permanent Work From Home Job Opportunity – Email Resume/Contact HR
Job Description/Skills Required
Criteria-
- Any Fresher Graduate can apply. ( Technical or Non-Technical)
- Should be comfortable to Work From Office in rotational Shifts
- Should have excellent English Communication Skills.
- Should be Basic understanding of Troubleshooting, VPN , Active Directory etc.
- Should have all documents ( Graduation Marksheets / Govt. ID’s Etc.)
Job Role –
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
