Wells Fargo is hiring an experienced Operations Manager – External Financial Institution Account (EFIA) in Hyderabad. This role is ideal for operations and banking professionals with expertise in payments, reconciliation, securities operations, and network management. The position focuses on leading operational teams, managing global service provider relationships, driving compliance, and delivering strategic insights across EFIA programs.
Job Overview
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Role: Operations Manager – EFIA
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Experience: 4 – 9 Years
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Location: Hyderabad
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Employment Type: Full Time, Permanent
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Department: Finance & Accounting / Treasury Operations
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Industry: Banking / Financial Services
Key Responsibilities
Team & Operations Management
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Manage specialized customer service & operations teams
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Lead staffing strategies and workforce planning
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Provide training, coaching, and performance evaluations
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Manage allocation of people & financial resources
Risk, Compliance & Governance
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Ensure adherence to regulatory guidelines
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Develop policies & operational procedures
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Strengthen risk controls and compliance frameworks
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Stakeholder & Partner Engagement
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Collaborate with internal stakeholders & global partners
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Influence senior professionals & leadership teams
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Drive strategic discussions on operational requirements
Process Improvement
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Identify automation & efficiency opportunities
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Lead cost-saving initiatives
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Resolve moderately complex operational issues
Financial & Budget Oversight
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Monitor functional budgets
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Drive financial performance improvements
EFIA Program & Network Management Responsibilities
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Lead EFIA Centre of Excellence initiatives
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Provide analytics on global cash & securities markets
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Support evaluation & oversight of clearing/settlement partners
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Manage external provider due diligence & selection
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Handle escalations related to clearing & settlement
Reporting & Data Management
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Lead EFIA invoicing, billing & volume reporting
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Deliver cost & efficiency analytics
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Maintain EFIA data & reporting systems
Program Development
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Support EFIA policy adoption & system implementation
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Drive collaboration across Lines of Business (LOBs)
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Contribute to RFI/RFP processes & provider reviews
Required Qualifications
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4+ years Operations experience
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2+ years Leadership / People Management experience
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Bachelor’s Degree (Any discipline)
Desired Qualifications
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Banking / Financial Services domain experience
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Exposure to:
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Cash Management
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Custodian Banking
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Broker-Dealer Operations
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Payments & Reconciliation
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Securities Operations
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Knowledge of:
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SWIFT messaging
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Clearing & settlement practices
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Nostro accounts
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Network Management
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Technical & Functional Skills
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Power BI / Business Intelligence tools
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Data analytics & reporting
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Project management
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Process re-engineering
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Compliance & risk frameworks
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SLA & contract monitoring
Leadership Expectations
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Lead EFIA Centre of Excellence team
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Support talent hiring & succession planning
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Mentor direct reports
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Drive operational excellence initiatives
About Wells Fargo
Wells Fargo is one of the world’s leading financial services institutions, providing banking, investment, mortgage, and consumer financial solutions globally. The company is known for strong risk governance, operational excellence, and large-scale banking operations support from India.
