Kickstart your career with Mphasis, one of India’s leading IT and BPM companies! 🚀
Mphasis is conducting a Walk-In Drive for Customer Support (International Voice Process) roles in Bangalore on 12th November 2025. This is a great opportunity for professionals with 1–3 years of experience in international customer service who are ready to work from the office and grow in a global environment.
💼 Job Details:
Company: Mphasis Ltd
Role: Customer Support Officer (Voice Process)
Experience: 1 – 3 years (International Voice Process preferred)
Employment Type: Full-Time, Permanent
Department: Customer Success, Service & Operations
Industry Type: BPM / BPO
Shift: Rotational / Night Shift (Work from Office Only)
Location: Bangalore
🎯 Key Responsibilities:
- Handle inbound and outbound customer calls efficiently.
- Coordinate with operations and support teams for issue resolution.
- Adhere to call handling guidelines and maintain service quality.
- Meet assigned KPIs/KRAs and performance metrics.
- Provide clear and professional communication to enhance customer experience.
🧠 Required Skills:
- Excellent English communication (verbal & written).
- Ability to manage complex and free-flowing customer conversations.
- Strong listening and questioning skills.
- Ability to provide accurate and understandable information to customers.
- Flexible to work in rotational and night shifts.
📍 Walk-In Details:
Date: 12th November 2025
Time: 11:00 AM – 1:30 PM
Venue:
Mphasis Ltd, Bagmane World Technology Center,
WTC-4, 4th Floor, KR Puram,
Marathahalli Outer Ring Road, Mahadevapura,
Bangalore, Karnataka – 560048
Contact Person: Bhavya Periyadan
⚡ Important Instructions:
- Immediate joiners only.
- Carry hard copy of your resume, wired earphones, and original Aadhar card.
- Keep soft copies of all educational and work-related documents ready.
Join Mphasis and be a part of a dynamic team delivering world-class customer service to international clients! 🌍
✨ Your opportunity to shine in a global BPM environment starts here.
