Walk-In Interview: Axis Bank for Freshers & Experienced – 4th & 5th December

About the Role:

The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.

Key Responsibilities:

• Be the best for our customers by

– Displaying complete onus to customers queries / problems

– Delivering service with requisite courtesy and accuracy

– Adhering to product and process requirements, with nil errors

– Escalating customer issues to the right internal stakeholders

– Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

• Ensure process efficiency and effectiveness by

– Complying to service and sales guidelines

– Achieving Call Quality targets

– Resolving customer queries at the first instance of contact, with minimum call handling time

• Cross-sell / upsell set products like

– Loans and mortgages

– Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

• Graduate or Post graduate (mandatory for fresher) from a recognized institution.
• 0- 5 years experience.
• Excellent Communication skills
• Able to work in shifts.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.