Unity Small Finance Bank is conducting a walk-in interview on 7th Jan 2025

Role & responsibilities

Ensure smooth branch operations complying to all internal controls, regulatory and compliance requirements, thus leading to strong business growth and optimum level of customer satisfaction.

• Cash and Vault monitoring in branch
• Ensure adherence with laid down processes and controls and manage Operational Risk for the Branch.
• Ensure, manage and supervise over the counter services in the branch to achieve timely and accurate processing of customer requests transactions and customer complaints, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of the bank.
• Adherence to agreed TATs with Business thereby ensuring customer satisfaction.
• Compliance with all regulatory and internal guidelines and policies
• Manage audit at Branch and always ensure minimum satisfactory rating.
• Ensure smooth functioning of the Branch by supervising activities relating to Facilities Management, IT, etc. at branch level.
• Manage & control all operational functions of the Branch and define roles and responsibilities clearly for all team members.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by/from the Branch.
• Monitor SLAs with all the Central Operations units.
• Participate in all critical system enhancement and process improvement exercises within Trade & Operations.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Ensure all processes are performed as per bank policies to achieve best satisfactory audit ratings in internal, external and SBP audits.

Lead the branch Operations team to set individual objectives, review performance appraisals and provide on-going feedback on a formal

• and informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives.
• Ensure implementation of a transparent and effective KPIs setting and appraisal process in time with local and regional guidelines.
• Actively participate for retention of deposits, identify and follow up on cross sell leads along with the branch manager in order to strengthen the liability position of the bank

Any other responsibilities as assigned by Head T&O from time to time

Competency & Skills Required:

• Strong knowledge of banking regulations, SOPs, regulatory guidelines
• Strong written and oral communication skills
• Proven leadership skills, and the ability to coach staff to ensure high level of customer service
• Robust knowledge of branch banking operations
• Capacity for team building
• Maintain significant standard of services for Desired levels.
• Customer centric approach