Tech Mahindra is a leading global provider of digital transformation, consulting, IT, and Business Process Management (BPM) services. The company serves clients across various industries worldwide and is known for delivering innovative customer experience solutions. With a strong presence in India and globally, Tech Mahindra offers employees excellent career development opportunities, competitive compensation, and exposure to international business operations.
Job Details
| Particulars | Details |
|---|---|
| Company | Tech Mahindra |
| Job Role | Customer Service Specialist |
| Job Type | Full Time, Permanent |
| Department | Customer Success, Service & Operations |
| Role Category | Non-Tech Support – Voice / Blended |
| Industry | BPM / BPO |
| Experience Required | 1–2 Years |
| Salary | ₹3.75 – ₹4.75 LPA |
| Job Location | Hyderabad |
| Openings | 150 |
Walk-in Interview Details
| Particulars | Details |
|---|---|
| Walk-in Dates | 10th July – 31st July 2026 |
| Interview Time | 12:00 PM – 4:00 PM |
| Venue | Survey No. 64, Unit No.12, Plot No. 35 & 36, Hi-Tech City Layout, Jubilee Enclave, Madhapur, Hyderabad, Telangana – 500081 |
| Contact Person | Hemant |
| Contact Number | 8520921192 |
Roles & Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and technical issues.
- Provide accurate information about products and services.
- Document customer interactions and maintain updated records.
- Follow up on unresolved customer issues to ensure complete satisfaction.
- Coordinate with internal teams for complex issue resolution.
- Meet performance metrics related to call quality, customer satisfaction, and productivity.
Eligibility Criteria
- Any Graduate or Undergraduate can apply.
- Minimum 1 year of International Customer Care (ICC) experience is mandatory and should be supported by relevant documents.
- Prior customer service or call center experience is preferred.
- Excellent verbal communication skills are required.
- Strong problem-solving and customer-handling abilities.
- Ability to remain calm and professional in challenging situations.
- Good attention to detail and multitasking skills.
Required Skills
- International Voice Process experience
- Excellent English communication
- Customer handling skills
- Problem-solving ability
- Active listening
- Call documentation
- Team collaboration
- Time management
Salary & Benefits
- Annual salary between ₹3.75 LPA and ₹4.75 LPA
- Permanent employment with Tech Mahindra
- Opportunity to work with international customers
- Career growth in the BPM/BPO industry
- Professional work environment and learning opportunities
Documents to Carry
- Updated Resume
- Passport-size Photographs
- Government ID Proof
- Educational Certificates
- Experience Letters
- Salary Slips (if applicable)
- Last 3 Months’ Payslips
- International Customer Care (ICC) experience documents
Why Join Tech Mahindra?
- Work with one of India’s top IT and BPM companies.
- Attractive salary package.
- Excellent career advancement opportunities.
- Exposure to global customer support operations.
- Stable full-time permanent role with a reputed organization.
Candidates who meet the eligibility criteria are encouraged to attend the walk-in interview on any day between 10th July and 31st July 2026 during the scheduled interview hours.
