Tech Mahindra Virtual Interview for Any Graduate

Tech Mahindra Virtual Interview | Hiring SME/ATL | Any Graduate | Pune

Looking for a career in a top IT company? Tech Mahindra is conducting a virtual interview for SME (Subject Matter Expert) and ATL (Assistant Team Lead) roles at its Pune location. This is an excellent opportunity for any graduate to join a globally recognized organization.

Why Join Tech Mahindra?

✅ Work with a leading IT & BPO company
✅ Competitive salary & career growth
✅ Work-from-office opportunity in Pune
✅ Employee benefits & learning programs

Job Details:

📍 Company: Tech Mahindra
📍 Position: SME (Subject Matter Expert) / ATL (Assistant Team Lead)
📍 Experience: Relevant experience preferred
📍 Education: Any Graduate
📍 Location: Pune

Job Description

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected:

• Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
• Should be able to respond to client queries/escalations with the desired solution
• Should be able to motivate, develop and mentor team members in a dynamically changing environment
• Ensure Adherence to Standard Operating Procedures and SLAs
• Ability to handle extreme pressure scenarios
• Excellent hands-on skills to deep into process deeply, ability to identify the gaps and suggest improvement plans to client
• Drive process performance to achieve and exceed contractual SLA/KPI
• To create a conducive and stimulating environment for the teams to accomplish their goals
• Manage the expectations of his team members and proactively should be able to sense their needs
• Ability to drive process, performance and transformation
• Able to guide the team by implementing best practices and always lead-by-example
• Should have excellent problem-solving capabilities and lateral thinking skills
• Understanding of the process, evaluation

Preferred Competencies

• Minimum 1 year of experience as SME with overall 3 or more years of experience.
• Must have experience in Chat or Voice Process.
• Should be open to work 24/7
• To own, drive and develop the team members for being effective in their role
• Need to work towards enhancing the customer experience and overall service delivery
• Meeting client expectation and process metrics

How to Apply?

📞 Contact HR:9354498578
📧 Send Your Resume: rv00831806@techmahindra.com

Apply now and take the next step in your career with Tech Mahindra! 🚀