Tata Consultancy Services(TCS) Work From Job Opportunity For FRESHERS And Experienced

Tata Consultancy Services(TCS) Released Job Openings On 16/09/2022.Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai. It is a part of the Tata Group and operates in 149 locations across 46 countries.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Tata Consultancy Services(TCS) Recruitment 2022 are provided below. Interested and eligible   can  submit application along with resume. 

Vacancy Details:

Tata Consultancy Services(TCS) Recruiting Candidates with At least 6-12 months customer service experience in a financial or insurance background would be preferred for Customer Service Representative Position.Complete Details for the Customer Service Representative follows.

Important Details :

• Location : Letterkenny, County Donegal, Ireland Remote 
• No of Vacancies:Not Disclosed By Recruiter
• Details of Salary:₹5,20,000 – ₹5,50,000 a year
• Opening date for online Application: 15/09/2022
• Mode of application :Online
  
• How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps

Job Description/Skills Required

We are looking for confident and engaging Customer Service Representatives to join us in permanent full-time roles. The role of the Customer Service Representative is to answer inbound calls from customers as well as performing operations of an administrative and organisational nature. Call types can vary in requests and can be regarding investment, insurance & retirement enquiries. The Customer Service Representative is also responsible for making follow up outbound calls where first call resolution is not possible and managing webchat and email requirements. Other Responsibilities will include administration tasks, financial transactions, supportive tasks, and other diverse back-office operations in coordination with other parts of the company.

This is an exciting opportunity to learn new skills and further your experience in an investment, insurance, and retirement environment.

Key Responsibilities

The primary role of the Customer Service Representative is to handle various types of enquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs.

The below outlines the main areas of responsibility:

• To be knowledgeable about client’s products and services as well as the industry rules and regulations that govern these products and services.
• Handle requests/problems for customers; investigate the situation, determine appropriate course of action, and follow through with the customer on resolution.
• Assist customers with account-related requests; research and resolve account service enquiries/issues; responds to client enquiries promptly, effectively, and professionally.
• Monitoring all policies where documentation is outstanding, issuing reminder letters and sending for cancellation, if required documentation is not received within agreed timelines
• Following up on documentation queries, new business set up queries, app queries and for ad hoc queries as required.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Strive to exemplify the core value of providing world class customer service in every customer interaction.
• Supporting the callback function during periods of high call volume.
• Use computerized system for tracking, information gathering, providing information, referrals, and routine transactions and/or troubleshooting.
• Thoroughly document calls and corresponding details.
• Meet or exceed daily productivity standards in line with set quality standards and meet all service level timelines.
• Use feedback to identify opportunities for continual performance improvement.
• Display flexibility for other issues/tasks as they arise.
• Comply with all Company Policy and procedures and all applicable laws and regulations including but not limited to the Central Bank of Ireland.

Your Profile

• Strive for first call resolution and take true ownership of customer needs and issues while providing world class customer service in every customer interaction.
• Meet or exceed daily productivity standards in line with set quality standards and meet all service level timelines.
• Display flexibility for other issues/tasks as they arise.
• Comply with all Company Policy and procedures and all applicable laws and regulations including but not limited to the Central Bank of Ireland.
• Apply Now

Click here for notification and Apply