Tata Consultancy Services (TCS) is inviting dynamic professionals for a Mega Walk-In Interview Drive on 10th May 2025

Tata Consultancy Services (TCS) is inviting dynamic professionals for a Mega Walk-In Interview Drive in Pune for Customer Service Executive – Voice Process roles. If you’re looking to advance your career in the telecom or customer service industry, this is a golden opportunity to join India’s most trusted IT giant.

📅 Walk-In Interview Details:

• 🗓 Date: Saturday, 10th May 2025
• ⏰ Time: 10:00 AM to 12:00 PM
• 📍 Venue:
  Tata Consultancy Services,
  Sahyadri Park, Rajiv Gandhi Infotech Park,
  Hinjewadi Phase 3, Pune – 411057

📢 Job Overview:

• 🔹 Role: Customer Service Executive – Voice
• 🔹 Job Type: Full-time
• 🔹 Experience Required: 1 to 5 years
• 🔹 Location: Pune
• 🔹 Shift: 24×7 rotational shifts
• 🔹 Education: Minimum 15 years of full-time education (10+2+3), Any Graduate (e.g., B.Com, BA).
• 🔹 EPCN Registration: Mandatory (Steps provided below)

🎯 Key Responsibilities:

• Answer inbound and outbound customer calls regarding telecom services (Internet, Cable, Cellular, etc.)
• Handle customer inquiries, complaints, and provide appropriate solutions
• Upsell and cross-sell products and services when relevant
• Log customer interactions in the system accurately
• Escalate Tier 2 queries and service issues appropriately
• Collaborate with internal teams like QA, Workforce Management, and Team Leads

🛠️ Required Skills & Competencies:

• Strong communication skills in English (multi-language is a plus)
• Good problem-solving and interpersonal abilities
• Knowledge of Windows-based applications (MS Word, Excel, Outlook)
• Familiarity with telecom services and products
• Ability to work under pressure and in rotating shifts
• Previous experience in a voice-based contact center is desirable (0 to 2+ years)

🔐 Additional Requirements:

• EPCN number is mandatory for interview eligibility.
• Mention EP Number and reference name “Marcellinius” on your CV.

🧾 How to Get Your EPCN Number:

1. Visit: https://ibegin.tcs.com/iBegin/
2. Click New User (Register with us)
3. Select “BPO” in Area of Interest
4. Complete the registration form
5. Your EP number (e.g., EP2024XXXX) will be sent to your registered email ID

🏢 About TCS:

Tata Consultancy Services (TCS) is a global leader in IT and business solutions, serving clients across 55 countries with over 614,000 employees. Ranked among the top in “India’s Most Respected Companies,” TCS offers opportunities across Telecom, Banking, Government, Life Sciences, and more. It is also one of India’s largest equal opportunity employers.

📌 Important Notes:

• Bring a copy of your updated resume with EPCN number and reference
• Be punctual; late entries will not be entertained
• Dress in formal attire for the interview

🚀 Ready to take the next step in your career with TCS? Walk in and join the legacy!