Walk-in Interview | Customer Support Associate | Sutherland | Chennai | 20th – 28th August 2025
Sutherland is hiring Customer Support Associates in Chennai through a Walk-in Interview drive. Freshers and candidates with up to 1 year of experience can apply.
📍 Location: Sutherland, A1 Block, Shriram Gateway Parks, Perungalathur, Chennai – 63
🗓️ Date: 20th – 28th August 2025
⏰ Time: 11:00 AM – 2:30 PM
📞 Contact Person: Anamika K
💰 Salary Range: ₹2.75 – ₹3 LPA
👤 Experience: 0 – 1 Year
🎓 Education: Any Graduate
⚠️ Note: Mention “HR – Anamika” on top of your resume & bring two copies of your resume for the walk-in.
Job Role – Customer Support Associate
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Act as the primary point of contact for B2B customers via voice process.
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Deliver timely, accurate & professional support while adhering to SLAs.
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Own each customer interaction with proactive problem-solving.
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Handle sensitive issues with empathy & maintain a positive brand image.
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Record and document customer interactions with accuracy.
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Meet defined metrics such as quality, productivity, attendance, and FCR (First Contact Resolution).
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Suggest process improvements & escalate recurring issues appropriately.
Preferred Candidate Profile
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Strong verbal communication skills in English.
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Excellent customer service mindset & ability to empathize with customers.
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Good time management skills, ability to work independently.
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Basic knowledge of Windows operating systems.
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Any graduate is eligible.
Work Setup
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Location: Work from Office (Perungalathur, Chennai).
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Shift: Rotational night shifts.
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Workdays: 5 days a week, 2 rotational offs.
Role & Career Path
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Role: Voice / Blended – Other
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Industry Type: BPM / BPO
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Department: Customer Success, Service & Operations
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Employment Type: Full-Time, Permanent
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Role Category: Voice / Blended
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Education Required: Any Graduate
🔥 Why Join Sutherland?
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Opportunity to start your customer support career with a global BPO leader.
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Competitive salary & performance-based growth.
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Excellent training & career advancement opportunities.
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Supportive work culture & exposure to global clients.
