Sutherland Global Services is a global BPO (Business Process Outsourcing) and digital transformation company, providing services in customer support, IT services, and process consulting.With operations in multiple countries, Sutherland supports global clients with voice, chat, and technical support services, making it a strong platform for freshers to start careers in customer service and IT support domains.
Job Details Table
| Category |
Details |
| Company Name |
Sutherland |
| Job Role |
Process Associate – Technical Voice Support |
| Department |
Customer Success / Operations |
| Employment Type |
Full Time, Permanent |
| Industry Type |
BPM / BPO |
| Experience Required |
0 – 3 Years |
| Salary |
2.5 – 3.25 LPA |
| Location |
Chennai |
| Openings |
100 |
Walk-in Interview Details
| Details |
Information |
| Dates |
25 March – 27 March |
| Time |
11:00 AM |
| Venue |
Sutherland ‘A1’, Gateway Office Parks, Perungalathur |
| Contact Person |
Shakeer (9003598790) |
Job Summary
| Aspect |
Details |
| Core Role |
Provide technical support to international customers |
| Process Type |
International Voice Process |
| Work Mode |
Work from Office |
| Shift |
Night / Rotational |
Key Responsibilities
| Area |
Responsibilities |
| Customer Support |
Handle customer queries via calls |
| Technical Assistance |
Resolve basic technical issues |
| Communication |
Provide clear solutions in English |
| Customer Experience |
Ensure satisfaction and quick resolution |
| Process Adherence |
Follow company guidelines and workflows |
Required Skills
| Skill Category |
Details |
| Communication |
Excellent English speaking skills |
| Technical Skills |
Basic troubleshooting knowledge |
| Customer Handling |
Patience, problem-solving |
| Soft Skills |
Teamwork, adaptability |
Educational Qualification
| Level |
Qualification |
| UG |
Any Graduate |
Desired Candidate Profile
| Criteria |
Details |
| Experience |
Freshers or 6+ months experience |
| Joining |
Immediate joiners required |
| Shift |
Willing to work night shifts |
| Work Style |
Customer-focused, flexible |
Documents Required
| Required Documents |
| 2 Copies of Resume |
| Government ID Proof (Aadhaar / DL etc.) |
Selection Process
| Round |
Details |
| Round 1 |
HR Interview |
| Round 2 |
SD Panel Interview |
| Round 3 |
Voice Assessment |
Additional Benefits
| Benefit |
Details |
| Transport |
One-way cab + allowance |
| Incentives |
Performance-based incentives |
| Work Mode |
Office-based |
Important Notes
- Mention “Shakeer Campus” on resume
- Do not bring laptops
- No payment required (beware of fraud)
Role Highlights
| Aspect |
Summary |
| Level |
Entry-Level |
| Exposure |
International voice process |
| Growth |
Career in BPO / IT support |
| Work Type |
Voice-based + customer interaction |
Why This Role is Valuable
- Great opportunity for freshers to start career
- Exposure to international clients & communication skills
- Fast growth in BPO and customer support domain
- Performance incentives and structured training
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