Matrimony.com Limited is India’s leading online matchmaking and relationship services company, operating popular brands such as BharatMatrimony, CommunityMatrimony, and EliteMatrimony. With millions of registered users and a strong presence across India, the company is known for its customer-focused services and technology-driven solutions. Matrimony.com is conducting a Walk-in Drive to hire Payment Assistants for its Customer Support team at the Guindy office in Chennai.
Job Highlights
| Details | Information |
|---|---|
| Company | Matrimony.com |
| Job Role | Payment Assistant |
| Department | Customer Success, Service & Operations |
| Role Category | Back Office |
| Employment Type | Full-Time, Permanent |
| Experience | 0–2 Years |
| Salary | ₹1.0 – ₹2.25 LPA |
| Monthly Salary | ₹14,500 + Shift Allowance + Incentives |
| Openings | 15 |
| Job Location | Guindy, Chennai |
| Walk-in Dates | 26th June – 15th July 2026 |
| Interview Time | 10:30 AM – 1:30 PM |
| Eligibility | Male & Female Candidates |
Key Responsibilities
- Handle customer payment-related queries through Email and Chat Support.
- Respond to customer emails and chat requests professionally.
- Assist customers with payment confirmations, transaction status, and billing-related concerns.
- Resolve payment-related issues and escalate complex cases when required.
- Maintain accurate records of customer interactions and resolutions.
- Coordinate with internal teams for payment verification and issue resolution.
- Ensure adherence to quality standards, SLAs, and productivity targets.
Eligibility Criteria
- Graduation is not mandatory.
- Freshers and candidates with up to 2 years of experience can apply.
- Good written communication skills.
- Basic computer knowledge and email handling skills.
- Customer service orientation and willingness to work in shifts.
Language Requirements
Candidates with proficiency in one or more of the following languages are preferred:
- Tamil
- English
- Hindi
- Malayalam
- Telugu
- Kannada
Shift Timings
Male Candidates
- 3:00 PM – 12:00 AM
- 4:00 PM – 1:00 AM
- Own two-wheeler is mandatory (Company transport is not available).
- Shift allowance will be provided.
Female Candidates
- 9:30 AM – 6:30 PM
- 11:00 AM – 8:00 PM
Walk-in Venue
Matrimony.com
RR Tower-2, 4th Floor,
No. 94 & 95, Thiru Vi Ka (TVK) Industrial Estate,
Guindy, Chennai, Tamil Nadu – 600032
Contact Details
Senior HR: Ranjani (Please mention the reference name during the interview)
Mobile: 9962138254 / 9499925623
Documents to Carry
- Updated Resume
- Government ID Proof
- Passport-size Photograph
- Educational Certificates (if applicable)
Important Note
- This is a Payment Support – Chat & Email Process role.
- Male candidates applying for evening/night shifts must have their own two-wheeler as company transportation is not provided.
- Knowledge of additional regional languages will be an added advantage during the selection process.
