Job Overview
| Company | IntouchCX |
|---|---|
| Job Role | International Voice Process Executive |
| Department | Customer Success, Service & Operations |
| Industry | BPM / BPO |
| Employment Type | Full-Time, Permanent |
| Role Category | Voice / Blended |
| Experience Required | 6 Months – 3 Years |
| Salary | ₹2.5 – ₹4 LPA |
| Job Location | Hyderabad |
| Walk-In Openings | 40 |
| Education | Graduation Not Required |
Key Responsibilities
- Handle inbound and outbound customer interactions for international clients.
- Provide accurate information and resolve customer queries efficiently.
- Deliver exceptional customer service while maintaining quality standards.
- Meet individual and team performance metrics, including productivity and customer satisfaction targets.
- Document customer interactions accurately in CRM systems.
- Follow company policies, operational procedures, and compliance requirements.
Eligibility Criteria
- 6 months to 3 years of experience in an International Voice Process.
- Excellent spoken and written English with a neutral accent.
- Strong communication, listening, and problem-solving skills.
- Basic computer knowledge and ability to work across multiple systems.
- Willingness to work in rotational and night shifts.
- Immediate joiners are highly preferred.
Mandatory Requirements
- Candidates must have relevant International Voice Process experience.
- Candidates with only Domestic Voice Process experience are not eligible.
- Candidates with non-BPO or irrelevant experience are not eligible.
- Excellent English communication skills are mandatory.
Preferred Skills
- Customer-focused approach.
- Ability to manage challenging customer interactions professionally.
- Quick learner with strong adaptability.
- Positive attitude and excellent teamwork skills.
Walk-In Interview Details
| Walk-In Dates | 7th July – 10th July 2026 |
| Time | 11:30 AM – 3:00 PM |
| Venue | 5th Floor, B16 Building, Raheja Mindspace, Hi-Tech City, Hyderabad – 500081 |
| Contact Person | HR Yasmidha |
| Mobile | +91 7386528418 |
| Openings | 40 |
How to Apply
Interested candidates can attend the walk-in interview directly at the above venue during the scheduled dates and timings.
Candidates may also share their updated resume to yasmidha.noor@intouchcx.com or contact +91 7386528418 for additional information.
Why Join IntouchCX?
- Opportunity to work with global clients in an international BPO environment.
- Competitive salary package of ₹2.5–4 LPA.
- Permanent full-time employment.
- Professional work environment with continuous learning opportunities.
- Career growth in customer experience and international customer support.
