- Infosys hiring for Customer support skill and please walk-in for interview on 2nd January 2024 at Pune location.
- Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
- Interview details
- Interview Time: 10 AM till 1:00 PM
- Interview Date: 2nd January 2024
- Interview Venue:
- Pune
- No. 1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1,
- ground floor, Hinjewadi phase 1, Pune 411057
- Things to remember while entering the campus:
- Please wear masks, & follow Covid protocols
- Documents to Carry:
- Carry 2 Copies of print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
- Please find below Job Description for your reference:
- Role Designation
- Customer Support Executive
- Position Summary
- Provide 1st level support on general enquiry, activation, provisioning and fulfillment queries and ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- Required skill set
- Analytical and Problem solving skills
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
- Display ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Time Management Skills
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Ability to Multitask
- Communication & Relationships Skills
- To deliver a first line support service, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Infosys Walk In Interview On 2nd Jan 2024 – 50 Openings
January 1, 2024
