Infosys BPM Recruiting Any Graduate for the position Voice process .This position requires Any Graduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 15th Nov 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Voice process
|Company Name||Infosys BPM|
|Salary Offering||₹ 1,00,000 – 5,00,000 P.A.|
|Hiring Designation||Voice process|
|No Vacancy||Not Disclosed|
Time and Venue 15th November – 18th November , 10.00 AM – 12.30 PM JP Nagar office Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru Focus Tower(17, 18November) Plot No.25 and 23, Konappana Agrahara Village, Begur Hobli Electronics City
Job Role or Description
- JD1 : Customer Service Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates. Excellent communication skills to attend/resolve client issues on calls/chat/mail. Communication scale – CEFR :: B1, C1, C2 Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune JD2 : Service Desk Job Description:: Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates. Excellent communication skills CEFR :: B1, C1, C2. Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH.
Company Profile Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India