Infosys BPM Walk-in Drive – Customer Support (Voice) | Kolkata | 27-28 March
Infosys BPM is hiring Customer Support – Voice Process professionals in Kolkata! If you’re looking to start or advance your career in customer service, this is your chance to join a top IT services company. With 100+ openings, both freshers and experienced candidates are welcome to apply.
📌 Job Details:
✅ Role: Customer Support – Voice Process
✅ Experience: Freshers & Experienced (0-5 years)
✅ Qualification: Any Graduate
✅ Job Location: Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)
✅ Employment Type: Full-time
✅ Openings: 100+
✅ Walk-in Dates: 27th & 28th March 2025
✅ Time: 10:00 AM – 1:00 PM
Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (Customer Support – Voice)
- Job Location: Pune
- Qualification: Customer Support- Full time Graduates
- Experience: 0 – 4 Years
Job Description: Process Executive (as per experience)
Location: Pune
Employment Type: Full-Time.
Key Responsibilities:
– Provide first-level resolution to the customers
– Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
– Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
– Build rapport with customers through active listening, effective communication, and attention to detail.
– Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
– Document and track customer interactions and technical issues in the service management system.
– Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
– Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Preferred Qualifications:
Any Graduate – Additional certifications in customer service/upskilling
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
