IGT Solutions is a leading business process outsourcing (BPO) company specializing in customer experience services, particularly in travel, banking, and digital services.
The company operates globally and is known for delivering high-quality customer support solutions, making it a good platform for freshers to start careers in voice processes.
Job Description
Job Title
Customer Service Executive (Voice Process)
Department
Customer Success, Service & Operations
Industry
BPM / BPO
Employment Type
Full-Time, Permanent
Job Location
Gurugram / New Delhi
Roles & Responsibilities
- Handle customer calls related to banking queries
- Provide accurate information and solutions
- Maintain service quality and compliance standards
- Ensure high customer satisfaction
- Follow company processes and guidelines
Eligibility Criteria
- Qualification: Graduate / Undergraduate
- Experience: 0 – 2 years (Freshers eligible)
- Good communication & customer handling skills
- Basic computer knowledge required
Key Skills Required
- Communication Skills
- Voice Process Handling
- Customer Service
- Problem Solving
Salary & Benefits
- Freshers: ₹16,500/month
- Experienced: Up to ₹19,000/month
- Shift: Rotational (Day & Night)
- Work Days: 6 days/week
- Cab Facility: Available for night shifts
Selection Process
- HR Interview
- Voice/Communication Round
- Final Selection
Walk-In Details
- Dates: 30 March – 2 April
- Time: 9:30 AM – 3:00 PM
- Venue:
IGT Solutions
Ground Floor, InfoTech Centre
Milestone 14/2, Old Delhi–Gurugram Road
Dhundahera, Gurugram – 122016 - Contact Person: Palak – 7303391661
Important Instructions
- Mention “Palak” on top of your resume
- Carry updated resume & ID proof
- Immediate joiners preferred
Note
IGT Solutions does not charge any fees for recruitment. Beware of fraudulent job offers.
