IDBI Intech Ltd. is a leading IT and BPM services company, wholly owned by IDBI Bank. The company provides end-to-end technology and customer support solutions to the BFSI sector and is known for its stable work environment, structured processes, and strong learning opportunities for fresh graduates.
Job Details
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Job Title: Customer Service Associate
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Role Category: Phone Banking Officer
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Department: BFSI / Banking Operations
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Employment Type: Full Time, Permanent
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Experience: Freshers only
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CTC: ₹2.25 LPA
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Openings: 30
Job Location : CBD Belapur, Navi Mumbai
Key Responsibilities
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Handle customer queries through inbound & outbound calls
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Provide accurate information and resolve customer concerns
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Maintain customer interaction records as per process
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Ensure high customer satisfaction and service quality
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Coordinate with internal teams for issue resolution
Eligibility Criteria
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Education: Any Graduate
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Age: 18 years & above
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Language: Basic English communication (mandatory)
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Basic computer knowledge and typing skills
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Willingness to work in rotational & night shifts
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Positive, customer-centric attitude
Walk-In Interview Details
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Interview Dates: 28th January – 28th February 2026
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Interview Days:
Monday to Friday
(Including 1st & 3rd Saturday of the month) -
Time: 11:00 AM – 3:00 PM
Interview Venue
IDBI Intech Ltd.
IDBI Building, Ground Floor
Plot No. 39/40/41, Sector-11
CBD Belapur, Navi Mumbai – 400614
Contact Details
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HR: Poonam Desai
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Phone: 022-6868-5368
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Email: poonam.desai@idbiintech.com
Why Join IDBI Intech?
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Ideal entry-level banking & BPO role for freshers
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Stable organization backed by IDBI Bank
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Structured training and growth opportunities
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Exposure to real-time banking customer operations
