ICICI Lombard, one of India’s top general insurance companies, is conducting a walk-in recruitment drive in Navi Mumbai for the role of Team Leader – Inbound Customer Service. If you are an experienced professional in customer service with team management skills, this is your opportunity to grow in a stable, high-impact leadership role.
🗓️ Walk-In Interview Details:
- Company: ICICI Lombard General Insurance
- Role: Team Leader – Inbound Customer Service
- Experience: 6 – 11 years
- Salary: ₹6 – ₹8.5 LPA
- Walk-In Dates: 11th July – 18th July 2025
- Time: 9:30 AM – 5:30 PM
- Venue: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai – 400705
- Contact Person: Mandeep
🧾 Role Objective & Key Responsibilities:
- Lead a team of 10–20 Customer Service Representatives (CSRs)
- Ensure 100% achievement of KPIs (Customer satisfaction, quality, productivity, etc.)
- Provide timely performance feedback and ongoing coaching
- Foster a positive work culture and encourage continuous development
- Manage daily service and sales requests efficiently
- Drive effective team communication regarding processes and operational changes
- Create individual development plans and build strong team spirit
- Collaborate with cross-functional teams to meet daily business goals
✅ Candidate Profile:
- Education: Any Graduate
- Experience: 6 to 11 years, preferably in Inbound Customer Service/Call Center Management
- Strong leadership, coaching, and team development skills
- Ability to drive results through performance tracking, goal setting, and coaching
- Excellent communication and interpersonal abilities
- Experience in insurance, BFSI, or BPO sectors is a plus
🌟 Why Join ICICI Lombard?
- Lead a high-performing customer service team
- Competitive salary with leadership career path
- Be part of India’s most trusted insurance brand
- Work in a modern IT park location, right opposite Vashi station
- Great team culture with opportunities for growth and innovation
📌 Instructions for Walk-In:
- Carry your updated resume and valid government ID proof
- Walk in between 9:30 AM to 5:30 PM from 11th to 18th July
- Mention contact person Mandeep at the reception
Explore more leadership and customer service job openings at capage.in
