Genpact Mega Virtual Drive for Non-Voice- English+Bengali at Hyderabad Location.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Vacancy summary details :
- Company Name: Genpact
- Location :Hyderabad
- Post Name: Non Voice
- Qualification: Any Graduate
- Experience:00-03+Years
- No of Vacancies: 01
- Time and Venue: 2nd April, 12.00 PM – 2.00 PM,Zoom ID: https://genpact.zoom.us/j/8500638760
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Job Description/Skills Required
Responsibilities
Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Minimum qualifications
• Graduate (Any Discipline)
Note: Fluency in English & Bengali mandatory.
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)