ICICI Lombard General Insurance Company Limited is one of India’s leading private general insurance companies, offering a wide range of insurance products, including health, motor, travel, home, crop, and commercial insurance. Backed by innovation, digital transformation, and customer-centric services, ICICI Lombard has built a strong reputation for delivering reliable insurance solutions across the country. The company provides excellent career opportunities, comprehensive training, and long-term growth for professionals in customer service and relationship management.
Walk-In Interview Details
| Particulars | Details |
|---|---|
| Company Name | ICICI Lombard General Insurance |
| Job Role | Customer Relationship Manager (CRM) |
| Employment Type | Full-Time, Permanent |
| Industry | Insurance |
| Department | Customer Success, Service & Operations |
| Experience Required | 1–6 Years |
| Salary | ₹1.75 – ₹2.75 LPA |
| Job Location | Indore, Madhya Pradesh |
| Walk-In Dates | 17th June – 15th July 2026 |
| Interview Time | 9:30 AM – 5:30 PM |
| Number of Openings | 50 |
Role Objective
The Customer Relationship Manager will be responsible for handling customer queries through calls, emails, and chats while delivering exceptional customer service. The role involves resolving customer concerns efficiently, maintaining accurate records, coordinating with internal teams, and ensuring high customer satisfaction by adhering to ICICI Lombard’s service standards.
Key Responsibilities
- Handle customer queries through phone calls, emails, and chat support.
- Understand customer concerns and provide accurate, timely resolutions.
- Record customer interactions and maintain proper documentation.
- Coordinate with internal departments for issue resolution and follow-ups.
- Update customer information and service requests in company systems.
- Handle escalated and irate customer situations professionally.
- Operate telecommunication systems and customer support applications efficiently.
- Meet service quality standards and performance targets.
- Participate in process improvement initiatives and organizational programs.
- Deliver excellent customer experience while maintaining company service standards.
Eligibility Criteria
| Criteria | Requirement |
| Qualification | Full-Time Graduate or Postgraduate |
| Experience | 1–6 Years |
| Location | Indore |
| Employment Type | Full-Time, Permanent |
Required Skills
- Excellent communication skills in English and Hindi
- Customer Relationship Management
- Customer Service & Query Resolution
- Call, Email & Chat Support
- Strong interpersonal and problem-solving skills
- Typing speed of 30–40 WPM
- Computer proficiency
- Ability to handle difficult or irate customers
- Documentation and record management
- Flexibility to work in rotational shifts
- Teamwork and customer-focused approach
Walk-In Venue
ICICI Lombard General Insurance Company Limited
2nd Floor, Brilliant Titanium Building, Scheme No. 78, Vijay Nagar, Indore, Madhya Pradesh
Contact Details
| Details | Information |
| HR Contact | Harpreet Kaur |
| Mobile Number | 8839890225 |
Documents to Carry
- Updated Resume/CV
- Passport Size Photographs
- Educational Certificates
- Experience Certificates (if applicable)
- Government Photo ID (Aadhaar/PAN)
- Latest Salary Slips (for experienced candidates)
Why Join ICICI Lombard?
- Build your career with one of India’s leading private general insurance companies.
- Opportunity to work in a customer-centric and technology-driven environment.
- Gain experience in customer relationship management, service operations, and insurance support.
- Comprehensive training and career development opportunities.
- Stable organization with excellent growth prospects and employee-friendly work culture.
- Opportunity to develop communication, customer handling, and problem-solving skills while serving a diverse customer base.
