HDFC Bank is one of India’s leading private sector banks, renowned for its customer-centric banking services, digital innovation, and strong nationwide presence. The bank offers excellent career opportunities for fresh graduates and experienced professionals across customer service, operations, and banking functions. HDFC Bank is conducting a Walk-in Interview to recruit Officer Customer Care (OCC) – Virtual Care professionals for its Shillong location on the bank’s direct payroll.
Job Highlights
| Details | Information |
|---|---|
| Company | HDFC Bank |
| Job Role | Officer Customer Care (OCC) – Virtual Care |
| Department | Customer Success, Service & Operations |
| Industry | Banking |
| Employment Type | Full-Time, Permanent (Direct Payroll) |
| Role Category | Customer Onboarding – Voice / Blended |
| Experience | 0–4 Years |
| Openings | 300 |
| Job Location | Shillong, Meghalaya |
| Walk-in Dates | 29th & 30th June 2026 |
| Interview Time | 9:30 AM – 2:30 PM |
| Contact Persons | Dipanwita Banerjee & Arkilang Lyngrah |
Eligibility Criteria
- Any Graduate (Graduation is mandatory).
- Freshers and candidates with up to 4 years of experience can apply.
- Good verbal communication and customer service skills.
- Basic computer knowledge and willingness to work in a customer support environment.
Key Responsibilities
- Handle inbound customer calls related to banking products and services.
- Resolve customer queries and complaints accurately within defined turnaround times (TAT).
- Provide product and process-related information to customers.
- Process customer requests with zero defects and high accuracy.
- Perform hotlisting of lost or stolen cards promptly.
- Ensure compliance with audit guidelines, service quality standards, and banking processes.
- Achieve productivity, quality, and call handling targets while delivering an excellent customer experience.
Required Skills
- Customer Service
- Voice Process
- Inbound Calling
- Banking Operations
- Query Resolution
- Complaint Handling
- Communication Skills
- Process Compliance
- Problem-Solving
- MS Office & Computer Knowledge
Walk-in Details
| Details | Information |
|---|---|
| Venue | HDFC Bank, Shillong IT Park, Near NIFT IT Park, Umsali, East Khasi Hills, Shillong, Meghalaya – 793018 |
| Walk-in Dates | 29th & 30th June 2026 |
| Reporting Time | 9:30 AM – 2:30 PM |
| Contact Persons | Dipanwita Banerjee & Arkilang Lyngrah |
| Contact Number | 8910968350 |
Documents to Carry
- Two Copies of Updated Resume/CV
- Graduation Certificate/Marksheet
- Valid Government ID Proof
- Passport-size Photographs
Why Join HDFC Bank?
- Direct payroll opportunity with one of India’s leading private banks.
- Excellent career growth in customer service and banking operations.
- Professional training and learning opportunities.
- Stable full-time employment with a reputed financial institution.
Important Note
- Graduation is mandatory for this role.
- Candidates should carry two copies of their updated resume along with all required documents.
- Arrive at the venue within the scheduled reporting time for a smooth interview process.
