HDFC Bank Walk-In Interview | Officer – Customer Care (Virtual Care) | 10th October 2025 | Shillong IT Park
Company: HDFC Bank
Experience: 0 – 4 years
Salary: Not Disclosed
Job Location: Shillong IT Park, Umsali, East Khasi Hills, Meghalaya
Interview Date: 10th October 2025
Time: 10:30 AM – 2:30 PM
Venue: HDFC Bank, Shillong IT Park, Umsali, East Khasi Hills, Shillong, Meghalaya
Contact: Dipanwita Banerjee – 📞 8910968350
About the Role: Officer – Customer Care (OCC) | Virtual Care Department
HDFC Bank invites applications for female candidates for the position of Officer – Customer Care (Virtual Care) at its Shillong IT Park location.
This is an excellent opportunity to be part of India’s leading private sector bank, where you’ll engage directly with customers and deliver exceptional service experiences.
Job Purpose:
The role focuses on ensuring the delivery of consistent, competent, and high-quality customer service, in alignment with HDFC Bank’s standards, to enhance the overall customer experience.
Key Responsibilities:
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Ensure all service requests and customer queries are handled promptly and accurately.
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Achieve defined productivity targets for service levels, call handling time, and quality parameters.
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Process all customer requests efficiently, including hotlisting lost cards and other urgent actions.
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Deliver accurate resolutions to customer concerns within defined TATs (Turnaround Times).
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Maintain zero-defect processing and ensure complete compliance with Audit and SQ (Service Quality) guidelines.
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Uphold HDFC Bank’s reputation for superior customer care through professionalism and integrity in every interaction.
Candidate Profile:
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Gender: Female candidates preferred.
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Education: Any Graduate.
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Experience: 0 – 4 years (Freshers and experienced candidates can apply).
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Skills Required:
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Excellent communication and customer handling skills.
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Ability to manage inbound and outbound calls efficiently.
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Strong attention to detail and process adherence.
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Customer-centric approach with problem-solving attitude.
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Basic computer and typing proficiency.
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Why Join HDFC Bank Virtual Care?
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Work with India’s most trusted and reputed banking brand.
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Build a stable and rewarding career in customer service and banking operations.
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Be part of a professional and inclusive workplace culture.
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Gain exposure to the Virtual Banking ecosystem.
Interview Details:
📍 Venue: HDFC Bank, Shillong IT Park, Umsali, East Khasi Hills, Shillong, Meghalaya
📅 Date: 10th October 2025
🕥 Time: 10:30 AM – 2:30 PM
📞 Contact: Dipanwita Banerjee (8910968350)
Job Overview:
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Role: Customer Retention – Voice / Blended
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Department: Customer Success, Service & Operations
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Industry: Banking & Financial Services
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Employment Type: Full-Time, Permanent
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Role Category: Voice / Blended
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Education: UG – Any Graduate
🌟 Join HDFC Bank and be the voice that enhances customer trust and satisfaction!
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