HDFC Bank Walk-in Interview for Virtual Care Customer Care | Shillong | 1st Nov 2025
HDFC Bank is conducting a Walk-in Interview for the position of Officer Customer Care (Virtual Care Department). This opportunity is exclusively open to female candidates who wish to build a strong career in customer service and banking operations.
📍 Location: Shillong IT Park, Umsali, East Khasi Hills, Shillong, Meghalaya
📅 Interview Date: 1st November 2025
🕘 Time: 9:30 AM – 1:30 PM
📞 Contact: Dipanwita Banerjee – 8910968350
Job Details
Designation: Officer Customer Care (OCC)
Department: Virtual Care
Experience: 0 – 3 Years
Employment Type: Full Time, Permanent
Preferred Gender: Female Candidates Only
Industry: Banking / Financial Services
Job Description
Join HDFC Bank’s Virtual Care team and be the voice of India’s leading private bank!
As a Customer Care Officer, you will handle inbound calls, manage customer queries, and resolve issues related to various banking products such as:
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Credit Cards
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Savings & Current Accounts
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Deposits and Loans
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Mutual Funds, Forex & Prepaid Cards
Key Responsibilities:
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Handle customer calls professionally and resolve queries promptly.
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Process service requests like card PINs, password resets, FD openings, etc.
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Manage complaints and ensure timely resolutions.
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Ensure accuracy in customer information and data logging.
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Deliver top-notch service quality and achieve call resolution benchmarks.
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Follow compliance, audit, and process standards.
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Cross-sell appropriate banking products ethically.
Who Can Apply
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Qualification: Any Graduate
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Experience: 0–3 years (Freshers can apply)
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Skills Required:
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Excellent communication in English
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Strong interpersonal and problem-solving skills
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Ability to handle customer calls efficiently
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Availability: Must be able to join immediately
Why Join HDFC Bank Virtual Care
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Work with one of India’s leading private banks
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Build a career in customer relationship management
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Opportunity to learn banking operations and service excellence
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Attractive growth opportunities within the organization
Interview Venue
HDFC Bank
Shillong IT Park, Umsali,
East Khasi Hills, Shillong, Meghalaya
🕘 Date & Time: 1st November 2025, 9:30 AM – 1:30 PM
📞 Contact Person: Dipanwita Banerjee – 8910968350
