HDFC Bank Released Job Openings On 14/09/2023.HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange.
Vacancy Details:
HDFC Bank Recruiting Any Graduate with 00-04+Years Experience for Customer Service Position.Complete Details for the Customer Service follows.
Important Details :
- Location :Pune
- No of Vacancies:10
- Details of Salary:2.5-4 Lacs P.A.
- Opening date for online Application:14/09/2023
- Mode of application :Walk In
- Time and Venue : 15th September , 9.30 AM – 12.30 PM
4th Floor, No 21/6, MIT Marathon, Bank House, Bund Garden Rd, Sangamvadi, Pune, Maharashtra 411001Contact – Sagar Sonawane
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Job Description/Skills Required
- Freshers with excellent communication skills can apply.
- Experienced candidates with maximum 4 yrs work experience can apply.
- Salary : Maximum 4 lacs (case to case basis).
- Work location : Bund Garden Pune.
- Job Purpose
- Calling NRI customers basis leads received and assisting them for opening NR account/ converting Resident Account to NRO
- Actionable
- Customer Calling
- 1) Calling customers on the leads received for account opening and sending an introduction email to customer with required documents.
- 2) Assisting customer for process and documentation,
- 3) Ensuring the callback is done within TAT of 2-3 working day.
- 4) Follow ups and assistance to customer till the account is opened.
- Documents Verification
- 1) Checking / verifying the documents shared by customer to check for eligibility of customer to open NRI account
- 2) Verifying the account opening form filled by customers and assisting customer for fields to be filled by customer
- 3) Informing hold on the account (if any) and guiding customer to clear that hold.
- Passing on necessary and important Information to customer on product features and offerings
- 1) Sharing necessary information to customer like AMB charges, Debit Card /ATM features, NRE / NRO savings account features, documents required, etc
- 2) Ensuring product feature are passed on customer adequately
- 3) Assisting customer for difference in products like NRE and NRO savings, ATM and Debit Card, etc
- 4) Assisting customer with various product offerings and cross selling of various products
- Local Account check through Flexcube / CADEX
- 1) Agent needs to check if the customer holds any resident account and accordingly guide the customer for conversion
- 2) Agent needs to ensure that all the linkages are checked and inform the customer accordingly
- 3) Agent to check if the signatures done on the form and self-attestation is matching with existing signatures on records.
- 4) Agent needs to check the status of existing account (blocked, no debit, etc) and accordingly inform the customer to get the same activated before proceeding with the request
- 5) Agent to check if there is any Joint holder or nominee in the account
- 6) Agent to check if the customer holds any current reimbursement account and balance in same.
- Courier Pick up from DHL
- 1) Agent to ask customer the relevant date and time when the Original NRE account opening form and Self attested KYC documents can be picked up from customers address.
- 2) Agent to track the documents once the pickup is arranged
- 3) Incase there is any delay or miss out from DHL, escalation to be done for getting pickup rearranged
- Account funding and Activation
- 1) Agent needs to inform the account details to customer
- 2) Agents to guide customer for remitting funds to newly opened account in order to maintain required AMB
- 3) Agent to guide customer that incase there is NIL initial funding, the first remittance has to be from customers OWN overseas account in order to get the account activated from No Debit status.
- 4) Agent to inform customer to share remittance proof to Bank through which we can ensure that the remittance is done from customers OWN account
- Hold marked on Account opening form and customer’s post account opening queries
- 1) Agent to guide the customer for required details incase the form goes on hold through support team or CPU
- 2) Agent to ensure to clear the hold by following up with customer for required details
- 3) Handling customers post account opening queries like WK status, account activation status, etc. and getting the same resolved