HDFC Bank Walk In Drive On 10th Aug 2023 For Freshers And Experienced Multiple Openings

HDFC Bank Released Job Openings On 07/08/2023.HDFC Bank Ltd was promoted in the year 1994 by the premier housing finance company of the country, HDFC Ltd. The Bank commenced operations as a Scheduled Commercial Bank in January 1995. Today the Bank has a nationwide network of over 2000 branches and 5624 ATMs spread over 996 towns and cities across India The Banks American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) and the Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange.

Vacancy Details:

HDFC Bank Recruiting Fresh Graduate or preferably experienced in BFSI, BPO Industry for Customer Engagement Position.Complete Details for the Customer Engagement follows. 

Important Details :

• Location : Mumbai (All Areas)
• No of Vacancies:07
• Details of Salary:2.75-4.25 Lacs P.A.
• Opening date for online Application:07/08/2023
• Mode of application :Walk In
• Time and Venue : 10th August , 10.00 AM – 2.00 PM
  A wing, 1st Floor Trade Star Bldg, Andheri – Kurla Rd, Bhim Nagar, Andheri East, Mumbai, Maharashtra 400059
  Contact – Noel Dsouza 

See Also : Genpact F2F Drive On 9th August 2023 For Finance Executive 

Job Description/Skills Required

• ENGAGEMENT
• Manage the assigned/given set of client/base in the portfolio/allocation and ensure productivity.
• Timely engagement with customers to improve the productivity and business numbers.
• Contact the clients within stipulated TAT, Cross selling to customers bases opportunity sizing and understanding the segment / ecosystem of their businesses/work.
• MEET ASSIGNED BUSINESS DELIVERY TARGETS
• Work efficiently on given portfolio/base & meet the assigned targets of selling EEG products, Liabilities, Cards, Assets and all other products which are available for sourcing.
• Meet Productivity norms assigned for the Portfolios.
• Offering right product to right customers basis requirement analysis & fitment.
• The business mapping or the productivity of the staff will be measured basis the base/portfolio allocation to Virtual-RM.
• Increase business, market share, and cross-sell of bank’s products.
• To increase profitability of EEG & Virtual-RM Channel from the given base
• MEET ASSIGNED QUALITATIVE TARGETS
• Correct capture of customer interaction by tagging in Dialer & CRM.
• Effective interaction or communication with the customer.
• Work on the feedback shared by the supervisor/unit manager/training manager on the quality of Call experience.
• Ensure all tele-calling and product regulatory compliance are adhered to. All guidelines on floor discipline, dialer hygiene parameters need to be followed.
• No mis-selling – Ensure complete and correct information is shared with the customer.
• Ensuring sales is completed adhering to all product guidelines. Ensure minimal rejects, FTNRs, escalation/complaint and cancellations.
• End to end follow up on leads/appointments for better conversion.
• Use tailor-made scripts & narrative for fetching the desired outcomes.
• Meet all the regulatory requirements of certifications IRDA, NISM etc.
• Adhering to hygiene parameters like timely login at Dialer, TOS, AHT, AUX, no# of calls made, following call quality parameters/scripts/narratives, being compliant to bank’s guidelines/protocols/policies etc.

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