Looking to launch your career in customer service within banking? HDFC Bank, India’s leading private sector bank, is conducting a walk-in drive in Chennai for the position of Virtual Care – Officer (Customer Care) from 3rd to 5th July 2025. Whether you’re a fresher or have up to 2 years of experience, this is your opportunity to work with a prestigious financial institution known for its robust systems and customer-first approach.
📢 HDFC Bank Walk-In Drive – Virtual Care (Customer Care Officer)
📅 Dates: 3rd July to 5th July 2025
🕥 Time: 10:30 AM – 3:30 PM
📍 Venue:
HDFC Bank Ltd,
Tower B, 6th Floor – Phone Banking,
Commerzone, Mount Poonamallee Road,
Porur, Chennai – 600116
👤 Contact Person: Arun Ganesh
📱 Note: Show this job post at the gate for entry
💼 Position Overview:
Role: Officer – Virtual Care (Customer Service)
Experience Required: 0 – 2 Years
Industry: Banking
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Role Category: Voice/Blended – Other
🔍 Key Responsibilities:
- Manage customer complaints received at the call center for cards, liabilities, assets, etc.
- Ensure accurate and error-free complaint handling and closure within defined TATs
- Follow up and provide complete resolutions while maintaining service quality
- Adhere to all audit, compliance, and SQ (Service Quality) guidelines
- Maintain customer satisfaction through professional communication and issue resolution
✅ Candidate Profile:
- Education: Any graduate (minimum qualification)
- Experience: 0–2 years (banking/customer service preferred)
- Good communication skills and service-oriented mindset
- Ability to manage time and tasks efficiently in a fast-paced environment
- Must be willing to work in shifts and adhere to compliance norms
🌟 Why Join HDFC Bank?
- Be part of India’s most trusted banking brand
- Structured training and career growth opportunities
- Friendly work environment with strong compliance and operational processes
- Opportunity to work in one of the fastest-growing banking sectors
Don’t miss this chance to build your future with HDFC Bank! Walk in with your updated resume and ID proof between 3rd–5th July.
