HDFC Bank Recruiting for Branch Manager

Job description

Mega Drive for Branch Manager Role for Mumbai Location

Experience required as Branch Manager (with any Bank): 8+ Years

Salary: (10-19 lpa (depending on fitment)

**Note: Only relevant candidates from Banking industry will be considered.

Relevant interested candidates can share their resume at kumar.anshuman@hdfcbank.com; or connect me at 971 795 7906

Responsibilities

Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.

Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales

Key Customer Relationship Management & supervision of all High-Net-Worth customer programs

Ensure all components of the branch sales model function as per design

Complaints Handling

Review Branch Operations reports

Managing teller operations and vault

Branch Merchandising & co-ordination with Marketing at product level

Review vault register and Key Registers

Review Suspense & Dummy accounts

Ensure compliance with Banking rules, Regulations & Procedures

Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff

Adherence of sales process & Operational Checklist.

Achievement of Business Targets

• Achievement of Income and contribution targets
• Achievement of Incremental Current Account & Saving Account targets
• Cost to Income Ratio benchmark
• Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
• Ensuring Portfolio Growth
• Ensuring Cross Sell Ratio.

Program / Channel Management

• Managed program (Wherever Applicable)
• Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)
• Ensuring HNW Portfolio Management and customer service (Wherever Applicable)
• Ensuring achievement of cross sell Ratio

Complains and Customer Management

• Ensure all components of the branch sales model function as per design and regulatory compliance.
• Complaints Handling.
• Process adherence (Sales/Audit/RISK/Operation)
• BRM – SQ rating
• Targeted growth of existing portfolio
• Attrition Control as confirmed for portfolio growth
• Percentage of depleted accounts
• TAT delays
• Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints
• Organising customer meets to solicit feedback on service and products
• Mystery Shopping Ratings
• Ensuring Contact Ratio
• Ensuring Cross Sell Ratio
• Review of all CRM and ensuring adherence and TAT.

People Management

• Staff Turnover
• Staff Motivation and morale
• Training – staff is exposed to skill based, product knowledge based
• Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)
• Operational knowledge based training
• Staff productivity management

Thanks!

Anshuman

971 795 7906

kumar.anshuman@hdfcbank.com

Talent Acquisition Team

HDFC Bank Ltd