HCLTech Walk-In Drive – Hiring for Global Service Desk (50 Openings!)
Are you looking for a career in IT support and service management? HCLTech is conducting a walk-in drive for Global Service Desk roles. We are hiring both freshers and experienced professionals to join our dynamic team. If you have strong communication skills and a passion for technology, this is your chance to work with a global leader in IT services!
đź“… Walk-In Interview Details
- Date: 22nd March 2025 (Saturday)
- Time: 9:00 AM to 3:00 PM
- Location: Bharath University, 173,Agaram Main Rd Selaiyur, Chennai, Tamil Nadu 600073
- Openings: 50 Positions
💼 Job Role – Global Service Desk
Job description
Job Title / Designation: Graduate Trainee
Role: Global Service desk
Shift: 24*7
Job Location: Chennai/Madurai
Company: HCL Tech
Experience Fresher to 06 Months – (Looking for immediate joiner)
Education: All graduates (Minimum 60 % is must for 10th, 12th, and Graduation)
Batch: 2022, 2023, 2024
Job Purpose
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
- Route problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in ongoing training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations
- Performing User, Privileged and Supplier Access Reviews (Governance)
- Enable users to work more efficiently and effectively with IT solutions
- Be willing to participate in on-the-job training designed to enhance skills and support capabilities
Skill Set Required
- Good Communication Skills
- Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
- Should have knowledge of Windows Operating systems
- Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007
- Readiness to demonstrate a proactive attitude
