💼 HCLTech Walk-in Drive | Tech Support & SME Roles | Email & Chat Support | Hyderabad | 5th & 6th April 2025
🚀 Join HCLTech – a global leader in technology services and innovation. We are hiring enthusiastic professionals for Email & Chat Support roles. If you’re ready to build your career in tech support, don’t miss this opportunity!
🗓️ Walk-in Interview Details
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📅 Dates: 5th & 6th April 2025
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🕒 Time: 11:00 AM – 4:00 PM
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📍 Venue:Advance Business Hub,An Ascendas IT Park, Building H-01B, Phase 2,HITEC City, Hyderabad, Telangana – 500081
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📞 Contact Person: Ashish Durgapal
👥 Open Roles
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Process Associate / Analyst / SME
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Job Type: Full-Time
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Work Mode: Work from Office
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Location: Hyderabad
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Experience Required:
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Freshers eligible (except B.Tech, BCA, MCA, M.Tech)
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1-5 years for Email/Chat Support roles
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4-6 years for SME roles
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🎓 Eligibility Criteria
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Education: Any Graduate (B.Pharm, B.Sc, BBA, BMS, B.Com, BA, etc.)
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Not Eligible: B.Tech, BCA, MCA, M.Tech
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Skills Required:
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Strong written and verbal communication skills
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Good problem-solving abilities
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Customer-first attitude
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Willingness to work in rotational shifts
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Roles & Responsibilities
- Handle non-technical queries related to billing, payment processing, account activation, campaign optimization, AdWords reporting, keyword management, and complaints such as fraud or account hijacking. Provide clear, actionable solutions to customers via phone, email, and chat.
- Fluent in English, with the ability to communicate technical concepts in a simple, customer-friendly manner. Prepare and deliver daily performance reports, ensuring transparency and alignment on team goals and tasks.
- Provide guidance and support to team members in resolving problems and finding appropriate solutions
- Ensure the updates are cascaded to the team on a regular basis
- Manage complex escalations while adhering to compliance and operational guidelines.
- Perform quality checks and audits to ensure that the processes are being followed correctly and meet the defined standards.
- Provide feedback and recommendations for improvement to the team members, supervisors, and managers.
- Participate in training sessions, webinars, and workshops to enhance their knowledge and skills.
Academic Background
- Any Graduate with good communication and problem-solving skills
- 4-6 years of experience dealing with Ads related queries in a customer facing roles.
📢 Know someone suitable for the role? Share this opportunity! HCLTech is building strong teams in Hyderabad. Walk in and step up your career in digital client support and technology services.
