Walk-In Drive | Freshers – International Voice Process | HCLTech | Noida
HCLTech, one of India’s top IT services and consulting companies, is conducting a Walk-In Drive for Freshers in the International Voice Process (Customer Support Executive) role. This is an excellent opportunity for graduates and undergraduates looking to start their career in customer support and international voice process roles.
📍 Event Details
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Dates: 26th – 29th August 2025
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Time: 10:30 AM – 4:00 PM
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Venue: HCL Technologies, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh – 201301 (Nearest Metro: Sector 59, Noida)
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Contact Person: Urmika Shah Mehta
🌟 About the Role – Customer Care Representative (Freshers)
As a Customer Care Representative, you will be responsible for handling inbound customer queries for US clients, ensuring high-quality customer service and compliance with business guidelines.
🔑 Key Responsibilities
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Handle inbound customer calls as per process guidelines.
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Provide first call resolution and escalate unresolved queries as per policy.
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Ensure high-quality service delivery with adherence to process.
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Maintain escalation logs, complaint trackers, and reports.
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Follow data security protocols for customer information.
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Participate in team engagement and feedback sessions.
🎓 Eligibility Criteria
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Qualification: Any Graduate / Undergraduate (except B.Tech, M.Tech, BCA, MCA, BE, Law Graduates, and Regular Students).
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Experience: Freshers eligible.
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Skills Required:
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Excellent verbal & written communication skills.
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Strong customer service orientation with empathy and patience.
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Ability to work in rotational shifts (US process).
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💼 Role Details
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Designation: Customer Care Representative – Freshers
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Industry: IT Services & Consulting
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Department: Customer Success, Service & Operations
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Employment Type: Full Time, Permanent
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Perks: Two-way cab facility available
👉 If you are looking for a career in international voice support and customer service, don’t miss this walk-in opportunity with HCLTech in Noida. Freshers are welcome!
