HCLTech Mega Walk-In Drive for Freshers | Voice Process | 6th – 8th February 2025
Are you a fresher looking for an opportunity to kickstart your career in a top IT & BPO company? HCLTech is conducting a Mega Walk-In Drive for Voice Process roles. If you have excellent communication skills and want to work with a global leader, don’t miss this opportunity!
đź“… Walk-In Drive Details
🔹 Dates: 6th – 8th February 2025
🔹 Role: Voice Process (Customer Support / International Process)
🔹 Experience: Freshers (No Prior Experience Required)
🔹 Location: Chennai
Job description
HCL Tech – International Voice process for banking sector (FRESHERS)- 6th to 8th Feb, 2025
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation:Â Customer Support
Process:Â Inbound Calling. *Â No sales or upselling or cross selling. *
Experience:Â Freshers
Educational Qualification:Â Only Arts & Science graduates.
*Engineering graduates will not be considered*
Shift: Rotational Shift
*Candidates should be within 20Kms from office location*
Mode of interview:Â Walkin
Date: 6th to 8th Feb, 2025
Timing:Â 12:30 PM to 2:30 PM
Contact HR:Â Deepthi
Email for Queries: Deepthisai.a@hcltech.com
Work Location: Chennai- Ambattur 6
Interview Location: HCL – AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Minimum 12th is mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
