- Walk – In- Drive on 5,6,7th Jan 2024 for Order Management
- Experience :1 to 3 Years
- Work Location : Bangalore
- Shift Timing : US Shift
Job Responsibilities
- Order verification (OVC) and Order Entry
- Data gathering and order verification with the customer to include:
- Customer name and technical and site contacts, site readiness
- Products ordered, product intervals and customer delivery date requirements
- Review order status communication plan
- Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
- Update and complete order information
- Submit order to provisioning
- Fallout / Exception Order Management:
- Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
- Escalate to supplier organizations on orders requiring action
- Confirm that all pre-work activities related to activation are complete
- Coordinate test and install
- Scheduling activation
- Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
- Provide senior level support for escalated orders, high visibility clients, and high revenue orders
- Manageand resolve fallout in specialty areas such as circuit provisioning and Network builds
- Provide vendor partner oversight
Requirements
- General knowledge of Telecommunications, Networking Technologies, and Solutions
- SFDC tool & processes knowledge
- Must have the ability to deliver written and verbal messages with customers
- Requires critical thinking in the decision-making process
- Overall technical aptitude and forward thinking
- Must be English literate and numerate
- Strong customer service focus with drive to deliver a world-class customer experience
- Clear confident communicator with strong written and verbal presentation skills
- Ability to work on own initiative with minimal supervision and also as part of a wider project/team
- Perform well under pressure to meet deadlines
- High attention to detail, data accuracy and quality of input
- 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
- Problem management skills and strong analytical skills
