HCLTech is a global IT services, consulting, and digital solutions company headquartered in Noida. Founded in 1976, the company operates in 60+ countries and provides services such as IT support, software development, digital transformation, engineering services, and customer support operations.HCLTech employs 200,000+ professionals worldwide and has major delivery centers in cities like Hyderabad, Bengaluru, and Chennai. The company frequently hires professionals for technical support, chat support, and IT service roles.
Job Details – Technical Chat Support
| Category |
Details |
| Company |
HCLTech |
| Job Role |
Technical Chat Support |
| Department |
Customer Success, Service & Operations |
| Industry |
BPM / BPO |
| Job Location |
Hyderabad |
| Employment Type |
Full Time, Permanent |
| Experience |
1 – 5 Years |
| Openings |
20 |
| Work Model |
Work From Office |
| Work Days |
5 Days a Week |
| Week Off |
Saturday & Sunday |
Walk-in Interview Details
| Detail |
Information |
| Interview Date |
7 March 2026 |
| Interview Time |
10:00 AM – 2:00 PM |
| Venue |
HCLTech Office, Building H-01B |
| Address |
Phoenix Avance Business Hub, Phase 2, HITEC City |
| City |
Hyderabad |
| Contact Person |
Kiran |
Education Eligibility
| Qualification |
Details |
| Minimum Education |
Any Graduate |
| Not Eligible |
Undergraduate candidates |
| Experience |
Minimum 1 year in International Chat Support |
Job Responsibilities
| Area |
Responsibilities |
| Technical Support |
Provide troubleshooting support through chat |
| Customer Assistance |
Resolve technical queries for international customers |
| Issue Resolution |
Identify problems and provide solutions within defined timelines |
| Multitasking |
Handle multiple chats and prioritize tasks |
| Communication |
Maintain professional communication with customers |
| Customer Satisfaction |
Ensure high service quality and positive customer experience |
Required Technical Skills
| Skill |
Requirement |
| Web Technologies |
Basic knowledge of HTML, CSS, JavaScript |
| Web Fundamentals |
Understanding of browser behavior and page load dynamics |
| Tracking Tools |
Knowledge of cookies and tracking pixels |
| Problem Solving |
Ability to troubleshoot technical issues |
| Communication |
Excellent written and verbal communication |
Work Schedule
| Aspect |
Details |
| Shift |
US Shift (Night Shift) |
| Shift Type |
24/7 Rotational Shifts |
| Work Environment |
Fast-paced technical support environment |
Perks & Benefits
| Benefit |
Details |
| Working Days |
5 Days a Week |
| Week Off |
Saturday & Sunday |
| Cab Facility |
Two-way cab (chargeable) |
| Career Growth |
Opportunities in IT support and technical services |
Documents Required for Interview
| Documents |
| Updated Resume (Hard Copy) |
| One Photo ID Proof |
| Note: Do not bring laptops, pen drives, or electronic devices |
Summary:
The walk-in drive by HCLTech is hiring Technical Chat Support professionals with 1–5 years of experience in international chat support for their office in Hyderabad.
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