HCLTech, a global IT services and BPM leader, is conducting a Walk-in Drive in Chennai for experienced professionals in International Voice Process – Customer Support. This opportunity is ideal for candidates with strong English communication skills and prior experience handling international customers. The role focuses on delivering high-quality customer service, resolving client issues, and ensuring excellent customer satisfaction in a global environment.
Job Overview
-
Role / Designation: Customer Support – International Voice Process
-
Experience Required: 1 – 3 years (International Voice mandatory)
-
Salary: Not Disclosed (best in industry, based on experience)
-
Location: Chennai (Sholinganallur / Navalur – OMR)
-
Openings: 20
-
Employment Type: Full Time, Permanent
-
Industry Type: BPM / BPO
-
Department: Customer Success, Service & Operations
-
Role Category: Voice / Blended
-
Education: Any Graduate
Walk-in Interview Details
-
Dates: 4th & 5th February 2026
-
Time: 11:00 AM – 3:00 PM
-
Venue:
HCL Technologies Ltd., ETA 1
No. 33, Block 1, Sandhya Infocity,
OMR, Rajiv Gandhi Salai, Navalur,
Chennai, Tamil Nadu – 600130 -
HR Contact: Suryapriya
Key Responsibilities
-
Handle international customer queries via voice and written communication
-
Provide accurate, timely resolutions related to products, services, and accounts
-
Manage multiple customer interactions using workflow and CRM tools
-
Maintain detailed and accurate records of customer interactions
-
Coordinate with internal teams to resolve issues efficiently
-
Ensure high levels of customer satisfaction and service excellence
Mandatory Skills & Requirements
-
Excellent verbal and written English communication
-
Prior experience in International Voice Process
-
Strong problem-solving and analytical mindset
-
Ability to multitask in a fast-paced environment
-
Team player with customer-first attitude
Shift & Work Mode
-
Shift: General Shift (AM to PM)
-
Work Mode: Work from Office
Why Join HCLTech?
-
Opportunity to work with a global IT & BPM leader
-
Structured training and career growth
-
Exposure to international clients and processes
-
Professional work environment with long-term stability
