HCL Technologies Released Job Openings On 13/12/2022.HCLTech is an Indian multinational information technology services and consulting company headquartered in Noida. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for HCL Technologies s Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
HCL Technologies Recruiting Any Graduate with 00-05+Years Experience for Customer Retention – Voice / Blended Position.Complete Details for the Customer Retention – Voice / Blended follows.
Important Details :
- Location :Chennai( Sholinganallur )
- No of Vacancies:20
- Details of Salary:₹ 1,75,000 – 2,25,000 P.A.
- Opening date for online Application:13/12/2022
- Mode of application :walkin
- Time and Venue 15th December , 10.00 AM – 2.00 PM Tower 3, Cafe 1, ground floor, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119 Contact – Pavan
Job Description/Skills Required
- – Excellent communication abilities – Having Knowledge on O2C – Having experience in Invoice management, Order Management, Collections and Dispute Resolution – Having experience in handling customer calls/O2C Helpdesk/emails – Having good exposure on Helpdesk metrics – Experience with SAP (including invoicing, contracts, workflows) – Preferable: Seibel CRM Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include :- – Attend customer calls,emails,chat – Attend customer requests such as : – Request for a price quotation – Checking product availability for a certain point in time – Checking order status – Request for information about account status and outstanding payments – Request an account statement, a copy of an invoice or delivery document – Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry – Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics – Report out daily performance and update all performance logs Preferable : Graduate/Masters in Finance or accounting
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