HCL Technologies Released Job Openings On 04/03/2023..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for HCL Technologies s Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
HCL Technologies Recruiting graduates with 00-05 Years Experience for International Voice process Customer Service Position. Complete Details for the International Voice process Customer Service follows.
Important Details :
- Location : Chennai
- No of Vacancies:NA
- Details of Salary:NA
- Opening date for online Application:04/03/2023
- Mode of application :Walkin
- Time and Venue: 5th March , 9.30 AM – 5.30 PM
5th March, 9.30 AM – 5.30 PM HCL Technologies Ltd. Venue: HCL Technologies, Gate 1 Tower 3, New Cafe Elcot Sez, Sholinganallur, near Sholinganallur Village, Medavakkam High Road Chennai, Tamil Nadu 600119. Contact – Shine Albert 8754464360Contact – Shine Albert ( 08754464360 )
See Also : Genpact MEGA Virtual Drive On 10th March 2023 – 30 Openings
Job Description/Skills Required
We are searching for a Associate that is well versed in written and spoken English and wants to make a real impact on the IT Industry. As a Associate, respond to customer queries and complaints for the team. This specific role will be focused on to monitor customer complaints and respond to customer queries in a timely and accurate way.
Qualifications & Experience:
- Familiar with MS Excel, Word, Outlook, Power Point, and Microsoft Edge (Internet Explorer).
- Strong communication skills in English (both written and verbal).
- Ability to communicate correctly and clearly with customers.
- Team player ability to co-ordinate with colleagues to ensure timely and accurate responses to the customers.
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Candidate should possess excellent oral and written communication skills
- Candidate with good customer service skills would be preferred.
- Candidate should have 0-5 year of experience in Customer Support Voice Process.
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Night shifts / Afternoon Shifts/Rotational Shifts.
- Candidates with backlogs/arrears in their degree are not eligible
- Responsible for dealing with Domestic Clients & International Clients
- Responsible for dealing with Clients Queries.
About Company: HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
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