HCL Technologies Released Job Openings On 24/05/2023..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for HCL Technologies s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
HCL Technologies Recruiting Any graduates with 00-03 Years Experience for Service desk position.
Important Details :
- Location : Lucknow
- No of Vacancies:NA
- Details of Salary: 2.25-3.25 Lacs P.A.
- Opening date for online Application:24/05/2023
- Mode of application :Walkin
- Time and Venue: 29 May , 10.00 AM – 2.00 PM
Gate No. 1, SDC 02 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.
Job Description/Skills Required
Roles & Responsibilities –
- Provide hardware, software or network problem resolutions via telephone, e-mail, or chat for HCLTech s global customers.
- Extend L1/L2 support through ITIL processes.
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- Work on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, etc.
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- Maintain ownership of incidents, ensure status update, and offer resolution according to SLAs.
Skills Required –
- Should have excellent English verbal and written communication skills.
- Should be comfortable with rotational 24/7 shift timing.
- Basic knowledge on MS office.
About Company: HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.