Genpact Zoom (Virtual) Interview On 28th August 2023 – 10 Openings

Genpact Recruiting B. Com,Any Graduate for Collections position.Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 26/08/2023 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.

Summary of Vacancy- Collections

Related Job : Infosys BPM Walk In Interview On 1st September 2023 For B.Com/M.com/BBA/MBA 

Time and Venue  : 28th August, 11.30 AM – 1.30 PM,Zoom id – 9708454798

Job Role or Description

• Contact customers via calls and emails. Send out invoices and request payment.
• Resolve customer complaints, disputes, deductions, and research account discrepancies.
• Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies
• If debtor will not pay or is being non-cooperative, escalate, involve, and communicate with all stakeholders.
• Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required.
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Maintain call logs and expected payment dates. Document collections notes in Billing System
• Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders.
• Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.
• Collaborates & negotiates with multiple stakeholders to resolve issues.

Preferred candidate profile

• Voice international customer service experience with collections knowledge
• 2 to 3 years of collections experience B2B collections.
• People soft skill preferred

Company Profile  Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.