IndusInd Bank is one of India’s leading private sector banks, offering a wide range of retail, corporate, and digital banking services. Known for its customer-centric approach and innovative financial products, IndusInd Bank provides strong career opportunities in customer service and contact center operations. This walk-in drive for Phone Banking Officer roles is an excellent opportunity for freshers and experienced candidates to build a career in banking customer support, sales, and relationship management.
Full Job Details – Walk-In Interview
Job Role : Phone Banking Officer
(Contact Center / Customer Service)
Employment Details
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Industry: Banking
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Department: Customer Success & Service Operations
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Employment Type: Full-Time, Permanent
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Role Category: Customer Service
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Experience: 0 – 4 Years
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Salary: ₹3.0 – ₹5.5 LPA
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Openings: 80
Job Location
Karapakkam, Chennai
Walk-In Interview Details
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Dates: 12th February – 19th February 2026
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Time: 10:00 AM – 3:30 PM
Interview Venue:
IndusInd Bank Ltd., Karapakkam Office
Door No. 69, Eshwaran Street,
Old Mahabalipuram Road,
Muthamiz Nagar, Karapakkam,
Chennai – 600096
Contact Person: Emmanuel Theophilus
Roles & Responsibilities
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Handle inbound customer calls
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Resolve queries, requests & complaints
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Raise service requests in CRM systems
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Educate customers on banking products
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Generate leads & cross-sell services
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Maintain compliance & quality standards
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Track and report customer issues
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Meet monthly quality & sales targets
Eligibility Criteria
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Any Graduate (15 years education mandatory)
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Freshers & experienced candidates eligible
Key Skills Required
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Excellent verbal communication
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Strong customer service orientation
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Ability to capture & interpret customer information
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Sales & lead generation skills
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Knowledge of banking / credit cards (preferred)
Language Requirement
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English – Mandatory
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Hindi – Compulsory
Work Timings
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Rotational shifts (Starting from 6:30 AM)
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Rotational week offs
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Female shift window: 8:00 AM – 8:00 PM
Contact Details
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HR Contact: Emmanuel Theophilus
