Genpact hiring Any Graduate with 01 year experience for International Voice Process at Kolkata.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage.
Position Overview:We are currently hiring for the position of Voice Process Executive to join our customer support team in Kolkata. The ideal candidate will have 1 to 2 years of experience in a voice-based customer service role and possess excellent communication skills and okay for night shifts , you will be responsible for handling inbound calls, providing assistance to customers, and ensuring high levels of customer satisfaction.
Key Responsibilities:
Handle incoming calls from customers in a professional and courteous manner.
Listen to customer inquiries and provide accurate information and solutions.
Assist customers with product or service-related questions and issues.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Maintain detailed and accurate records of customer interactions.
Collaborate with team members to achieve individual and team goals.
Adhere to company policies and procedures at all times.
Qualifications:
1 to 2 years of experience in a voice-based customer service role from MNC background.
Excellent verbal communication skills in English and Bengali.
Strong interpersonal skills and the ability to build rapport with customers.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Basic computer proficiency and the ability to navigate multiple software applications.
Flexibility to work rotating shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive training and development opportunities.
Friendly and supportive work environment.
Health insurance and other benefits as per company policy.
How to Apply
Zoom id- https://genpact.zoom.us/j/92102165487
Time- 11AM
Date- 23-March-2024
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