Genpact hiring B.Com,BBA,MBA with 00-04 years experience for Process associate, Banking & Lending Services position (10 Openings)at Noida.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Responsibilities
Effectively analyze and comprehend the remediation need in Customer financial history by using various applications.
Ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements.
Taking care of Client Workflows effectively
Escalation management operations for better client relationship & experience
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Preferred Qualifications/ Skills
Preferred experience with basic banking knowledge and MS Office Knowledge
Voice Level: 4A level
Should be willing to work overtime and work on weekends.
Good analytical skills and strong customer focus.
Good interpersonal skills and ability to work independently.
Demonstrated ability to work with limited supervision.
Candidates should be open to working on weekends.
Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process)
Candidate should not have any long leave planned for entire project duration / first 6 months.
Basic Communication skills (Writing Emails)
