🚨 Walk-in Drive for Customer Service – Voice Process | Genpact | Gurgaon

🌟 Company Overview

Genpact is a global professional services and advanced technology company specializing in AI, digital transformation, analytics, and customer operations. With a strong focus on innovation and operational excellence, Genpact is conducting a walk-in drive for the role of Process Associate – Customer Service (Voice Process) at its Gurgaon office.

📌 Job Highlights

📍 Interview Venue

🏢 Genpact, Plot No: 22B, Oswal Buildings,
Udyog Vihar, Sector 18, Gurugram, Haryana – 122015, India

🎯 Eligibility Criteria

✔ Any Graduate can apply (except Law/Diploma graduates)
✔ Freshers are eligible
✔ Candidates with 1–3 years of voice process experience can also apply
✔ Excellent written and spoken English communication skills required
✔ Neutral English accent preferred
✔ Candidates should be flexible with rotational shifts and weekend shifts

💼 Key Responsibilities

• Respond to customer queries and concerns professionally
• Provide customer support and account recovery assistance
• Understand client processes and policies
• Reproduce customer issues and escalate bugs when required
• Deliver high-quality customer service experience
• Analyze customer concerns and provide resolutions effectively

💡 Preferred Skills

✅ Customer-centric approach
✅ Analytical and problem-solving skills
✅ Good probing and communication skills
✅ Ability to work independently and in teams
✅ Flexible to work in any shift schedule

📑 Mandatory Documents to Carry

📌 2 Passport Size Photographs
📌 2 Copies of Updated Resume
📌 Original Aadhaar Card

⚠️ One passport-size photo must be pasted on the resume.

⭐ Why Join Genpact?

✅ Opportunity to work with a global technology and AI-driven company
✅ Exposure to customer service and digital operations
✅ Career growth with mentorship and learning opportunities
✅ Inclusive and innovation-focused work culture
✅ Work with global enterprise clients and advanced technology solutions